Policies

Vaccination Requirements
All of our guests are required to be up to date on all vet recommended vaccinations for this area. All vaccines should be given at least 2 weeks prior to your day of check in to allow adequate time to become effective. 

Our Requirements are as followed:

1) Rabies

2) Distemper Parvo (DA2PPV or titer test)

3) Intranasal Bordetella (must be updated every 6 months and administered at least 2 weeks prior to services)

4) Flu Vaccine (this is a two-part series and each guest must have both the first initial vaccine plus the three week booster)

5) Negative Fecal (must be completed annually)

6) All guests must be up to date on a monthly flea / tick / heart worm preventative prior to any service (if fleas or intestinal parasites are found on your pet, we will treat him / her at your expense and keep separated from other guests until an appropriate time has passed for treatment to be effective)

7) Unaltered females are not permitted for services during active heat cycles

NOTICE:
We require that each pet parent read our policies, sign all waivers and other paperwork and submit copies of up-to-date vaccines prior to your pet’s first stay. Thank you for understanding as we strive to ensure every guest is healthy and happy. 

Grooming

If you are going to be late for a scheduled appointment or need to cancel a scheduled appointment, please contact us and let us know prior to your appointment time. Any guest who is 15 minutes late to a scheduled appointment will be required to reschedule as our grooming services operate on a strict schedule. 

Social Evaluation

Every new guest must participate in a social evaluation conducted by our staff to ensure they pass all criteria to receive services at our resort. This evaluation is free of charge, lasts between 1-2 hours and must be scheduled in advance.  

Spay and Neuter Policy

Pups under 11 months do not have to be altered to participate in daycare or boarding services including social play with other guests (depending on temperament). Pups 11 months and older are not required to be altered for boarding reservations, however they are not permitted to participate in social play with other pups. Unaltered females are not permitted for any service during active heat cycles. 

Cancellation Policy

Our cancellation policy is as friendly as possible. We understand plans can change and emergencies happen. Therefore, during a non-peak season, as long as we do not have a waiting list for the time of your reservation and you give us 24 hour notice, you will not be charged a cancellation fee. 

However, for holiday and peak weeks, we require a  non-refundable first night deposit per pet (this will vary depending on what boarding you have booked). This will be lost if you do not cancel at least 2 weeks prior to your original check in date. If you stay the entire length of your original reservation, this will show up as a credit on your bill and you will not owe it at check out. This policy is in effect to ensure fairness for all of our pet families. We are sure you understand the need to give each family adequate time to make their arrangements since we do have a lengthy waiting list for most weekends and holidays.

After Hours Fee
Since we are staffed after hours and on holidays, but only open to the public at certain times, there is an option for after hours pick up/drop off DURING EMERGENCIES ONLY for an added $50 fee per dog. This service is not guaranteed if not pre-arranged prior to closing. This must be scheduled in advance with a phone call and for safety reasons for all of our guests and staff, we will not open our doors after hours to anyone without appropriate notice.